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Chapter 34 - 34 34 Let's See What You Can Do Please Follow

34: Chapter 34 Let’s See What You Can Do (Please Follow) 34: Chapter 34 Let’s See What You Can Do (Please Follow) Regardless of what the veteran consultants present thought of Nan Zhubin, the new consultant, they all unconsciously straightened up at this moment.

Even those like the man with a beard and Bald Yang became fully focused.

The reason was none other than Nan Zhubin’s exceptionally high consultation conversion rate.

Everyone was envious.

For a typical new consultant starting out, succeeding in their first consultation without being immediately requested for a switch is considered a success.

To have a long-term stable client, one would usually have to wait until the second month.

In contrast, Nan Zhubin had smoothly taken on the first client he received—who was handed over from other consultants.

And now, although Nan Zhubin had only served 9 clients in total, almost half had chosen to stay on at the Yan Nuo Center for further consultations.

A nearly fifty percent conversion rate exceeded the majority, if not all, of the consultants present.

Only seasoned veterans, including the supervisor Weng Pinting, could barely overshadow Nan Zhubin.

Everyone was curious about how Nan Zhubin managed to conduct his consultations.

Especially regarding his first client, which stirred a lot of discussions—how was the consultation carried out?

Some went so far as to pick up their pens, ready to diligently take notes as they did in their student days.

…

Nan Zhubin cleared his throat: “The client is an 18-year-old female who recently entered college, a local.

Family situation…”

The audience had no reaction, as these were basic details.

The first consultation is sometimes called a “data collection consultation,” aimed at understanding the client’s basic situation.

“According to the client’s complaint, she has recently experienced significant and persistent emotional downturns, loss of appetite, and difficulty concentrating, severely disrupting her academics and social interactions at school.

After being diagnosed at the hospital with depression, and despite psychological consultation, there was no improvement, and she changed consultants several times…”

Their eyes lit up, as this had begun to reveal the critical information concerning the consultation.

The most important information in the initial situation analysis is the “three impressions”: the client’s impression of themselves, others’ impression of the client, and the consultant’s impression of the client.

What Nan Zhubin was discussing was the “client’s impression of themselves,” also known as the [visitor’s complaint].

Scratch—Scratch—

Those in the know had started to take notes.

“Regarding the impression others had on the client, as this was the first consultation, there were no materials collected yet.

However, I obtained some information from the client’s mother, but as everyone understands, it goes roughly like this: the client is a well-behaved and sensible daughter…”

The audience nodded slightly, acknowledging that this is a major drawback in commercial psychological consultation: since the consultant only communicates with the client one-sidedly, it is fundamentally impossible to gather sufficient information, and many records will omit this section.

It’s only in environments like companies, schools, or even the military where truly complete materials can be obtained.

Scribble—

The pen slid, remembering relatively less in this part.

“However, through my observation, there was a considerable discrepancy between the client’s behavior and depression.

Before the consultation began, the client exhibited an exploratory drive towards the surroundings; simultaneously, when certain related words like ‘mother’ and ‘school’ were mentioned, there was a noticeable emotional fluctuation, which wasn’t consistent with the depressive mood state of depression; during my speaking, the client could also keep her attention on me for a considerable amount of time.

Initially, I suspected the client might be a ‘student feigning depression to escape from school,’ but the emotions the client expressed were numerous, even too many, which piqued my interest…”

Emotional fluctuation?

Numerous emotions?

Pause—Scratch—

The younger consultants’ pen tips paused, a flicker of understanding appeared in their eyes, a slight admiration arose in their hearts, and then they continued recording.

Unlike the pure “talk therapy” of new consultants, experienced consultants can analyze clients through their body language, tone, and facial expressions, thereby comparing whether the client’s statements and behaviors align, which is an important basis for forming consultant judgment.

At the pinnacle of the field, behaviorist psychologists can roughly assess a client’s state purely by analyzing behavior without them speaking.

However, I didn’t expect Mr.

Nan, a consultant in his early twenties, to be so experienced?

The reactions of the man with the beard and Bald Yang differed from those of the younger consultants, as a smile of indifference appeared at the corners of their mouths.

For seasoned psychologists, judging a client’s state based on external performance is experience, while for reckless young people, making judgments based on a client’s behavior is gambling!

The man with the beard thought this and raised his attractive chin by another 3 degrees, feeling much more at ease.

He originally wondered if the newcomer had some professional judgment method, but it turned out to purely be a gamble?

Bald Yang started to feel disgruntled.

He knew that the reason he was being suppressed was because Nan Zhubin had taken the first case; he initially thought the other party had some unique tricks, but now it seemed to be purely luck?

How could he accept this?

As for why they were so certain that Nan Zhubin was relying on “gambling,” it was simple—they had to gamble as well, and most of the time they bet wrong.

Other consultants, who were neither seasoned nor young and fell in between, began to focus their attention.

They were more curious about how Nan Zhubin validated his hypothesis and constructed a good consulting relationship to convince clients to purchase expensive consultation packages.

Nan Zhubin ignored them, his memory being filled with thoughts of that consultation.

“In order to figure out what those emotions were, I used the projection test method for validation.

I presented different patterned cards in front of the client and found that her emotions towards ‘school,’ ‘mother,’ and ‘myself’ were consistent with those towards insects like ‘spiders,’ which were [fear], or [terror].”

“I then verified the degree of fear and found that the client’s fear was related to my identity as ‘male,’ and her fear of school extended from this, which is a kind of [generalization].

As for her fear of her mother, it wasn’t directly related to these two, so I didn’t prioritize it.”

“Upon pointing these out, I directly confronted the client, expressing that our positions were aligned, successfully building a good consulting relationship—the criterion being that I could clearly feel the client’s [tension] emotion, which persisted since the start of the consultation, was relieved…”

Thud!

An unexpected noise interrupted Nan Zhubin’s words.