Surgery Godfather
Chapter 1368 - 1038 International Medical Department

Chapter 1368: Chapter 1038 International Medical Department

Throughout the entire morning in the International Medical Department, Yang Ping saw twenty patients, each getting an average of about ten minutes of his time.

In the VIP clinics of any other hospital, such a brief consultation time would be unacceptable, but Yang Ping’s patients are different; they are totally satisfied as long as they can secure an appointment with him, even if it’s just for a minute, and would never complain about the lack of time.

Now, Yang Ping runs outpatient clinics two mornings a week, on Monday morning and Friday morning. On Mondays, he attends to general outpatient cases at the Surgical Research Institute, and on Fridays, he sees VIP patients in the International Medical Department. Anyway, each month’s release of his expert consultation slots is snatched up within seconds.

To eliminate the disruption caused by scalpers, Sanbo Hospital requires real-name registration for expert consultation appointments online through the Official Website. After securing an appointment, patients print out a certificate, and they must bring their ID cards when they visit the hospital, where the guiding nurses carefully verify the identity against the ID card. Of course, there are some expert appointment slots reserved on site as well, but these are specifically for the elderly, especially for those who do not know how to use the internet.

Although this system is not entirely foolproof, it basically eliminates the nuisance caused by scalpers. In reality, scalpers would find it difficult to succeed without inside help. Dean Xia despises scalpers the most, so he manages this area with a firm hand, tackling the issue both internally and externally, eradicating scalpers from their roots.

With a large hospital like Sanbo Hospital, there are always a lot of patients every day, and many undesirables such as scalpers, con artists, medical scalpers, and thieves proliferate around them. The area used to be quite chaotic, but after several crackdowns by the security department, their presence has now virtually vanished.

Scalpers, con artists, thieves, and medical scalpers are considered four plagues of large hospitals, which are generally difficult to eradicate because they often have collusions with certain miscreants within the hospital, making complete eradication impossible. Most hospital directors come from a background of doctors and professors, lacking experience in dealing with such criminals. There have even been occurrences of renowned professors publicly denouncing scalpers for reselling their expert appointments, only to end up getting stabbed by the scalpers.

To root out these four nuisances, Dean Xia has put a lot of thought into it. He not only established a system that is strict and transparent but also utilized network technology to create a stable and efficient Official Website, along with integration using the Official Account, achieving a networked operation of the entire hospital.

The networked system of Sanbo Hospital didn’t cost much—a mere one million-plus RMB for the Official Website, the Official Account, medical service robots, and so forth. In contrast, Affiliated Hospital No. 4 reportedly spent thirty million RMB to network, which ended up being terribly inefficient and prone to crashes and sluggish performance, rendering the system practically unusable, with many machines serving merely as decorations. Many people wondered why Affiliated Hospital No. 4’s networking project, which cost so much, turned out to be such a disaster. It was later revealed that the issues involving Director Qian were extensive, and when he was uprooted, a slew of debris surfaced, leading to the removal of over a dozen leaders—essentially a clean sweep—which also clarified the overpriced networking fiasco. It was said that the actual contractor who did the work only received three hundred thousand RMB. Doing a thirty million RMB job for just three hundred thousand, the contractor was actually quite conscientious. Hence, having money doesn’t necessarily ensure success; it also requires a director like Dean Xia.

To eliminate the "four pests," Sanbo Hospital introduced a surveillance system with facial recognition. Now, those who make a living off such schemes are immediately apprehended by security as soon as they enter the hospital, where the guards handle them roughly. Therefore, after a few incidents, the habitual offenders dare not come here to operate anymore. In fact, scalpers, con artists, thieves, and medical scalpers are typically repeat offenders; there are rarely any newcomers, and those who are new quickly become regulars and are directly added to Sanbo Hospital’s blacklist.

Obtaining an appointment with Yang Ping is actually not difficult. It’s not that there are few people seeking his treatment; rather, Sanbo Hospital’s outpatient system utilizes a two-tier screening process. Not everyone can casually book an appointment with a specialist like Yang Ping. If every minor injury, like a twisted waist, were to book his slot, then those patients who urgently need to be saved would be displaced. Outstanding specialists need to be reserved for where they are most needed.

Thus, Sanbo Hospital introduced an exclusive nationwide system: the two-tier outpatient referral mechanism.

Patients coming to Sanbo Hospital can’t directly book an appointment with an expert. They must first consult with a general doctor. Cases that the general doctors feel unsure about or consider challenging are entered into the hospital’s system. Then, patients go to the Sanbo Hospital Official Website to snatch up expert appointments. Without their name and ID number entered into the system, they can not access the appointment-snatching portal. If a patient urgently needs to see an expert, general doctors can directly opt for the green channel, which does not require appointment-snatching and gets them fast-tracked to the specialist.

To prevent general doctors from making arbitrary referrals, experts monitor them in reverse. If an expert finds that a certain doctor frequently refers patients who do not meet the criteria for an expert appointment, they can pull up all of their referred patients from the computer and assess the proportion of unqualified referrals. If the standard is consistently not met, that general doctor’s right to refer to experts may be revoked and they will need to pass an assessment to regain the privilege.

This system is designed so that patients in need can see experts, improving the efficiency of consultations. Thus, patients with minor ailments like twisted waists, slightly sore necks, or cysts on the back of the hand do not get the chance to consult experts like Yang Ping. Otherwise, even an ingrown toenail would occupy an expert slot, leading to the squeezing of medical resources.

In this way, not only does it avoid the inefficient medical weaknesses that can be fatal in Western countries, but it also curbs the tendency to crowd out experts for minor and major illnesses alike. This achieves a balance by integrating strengths, prioritizing both efficiency and quality.

Therefore, it’s not at all an exaggeration to say that Dean Xia is a master in administration. He spends every day thinking about how to better manage the hospital, especially after Sanbo Hospital’s emergence of a genius like Yang Ping. Dean Xia’s ambitions are soaring; he aims to transform the hospital into a world-class institution.

Currently, the hospital’s International Medical Department has been in operation for a while and has performed very well. Several world tycoons and national dignitaries have started to make appointments for the medical services of the Surgical Research Institute. The fee for an appointment is twenty thousand US Dollars, higher even than Mayo, which had met with opposition initially. Dean Xia argued, why can’t it be higher than Mayo? If they can earn money from the Chinese, why can’t we earn from them? Our pricing is based on our medical skills, not on others’ prices, which are only a reference.

Now, it seems that a fee amounting to several hundred thousand RMB or twenty thousand US Dollars for an appointment is not an issue at all. Those interested do not see it as a significant sum.

After seeing patients all morning and drinking a pot of tea, Yang Ping’s patients were all in need of surgery. In fact, getting an appointment with Yang Ping isn’t as simple as just wanting one. To consult with Yang Ping, one must first be seen by Zimo or Xu Zhiliang, who will decide if there’s a need for Yang Ping to personally see the patient. Otherwise, Yang Ping wouldn’t have enough hours in a day, let alone a year, to see all the patients.

"Professor Yang, are you satisfied with the clinic environment?" inquired the director of the International Medical Department with concern. The Surgical Research Institute led by Yang Ping is the core medical force of their department, with the majority of patients coming specifically for their service. It’s essential to provide them with exemplary care.

Yang Ping glanced around the clinic: "Very good."

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